Refund Policy

This Refund Policy sets out the circumstances under which Classic Diagnostics issues refunds for tests and health-checkup packages booked through our website, by phone, or at our centres. Please read this Policy alongside our Cancellation Policy and Terms of Service.

1. Eligible for refund

A full or partial refund will be issued in the following cases:

• Cancellation before sample collection — if you cancel a booking at least 4 hours before the scheduled sample collection, you receive a full refund (minus any payment-gateway charges).
• Test not performed by us — if for any operational reason we are unable to perform the test you booked and paid for, a 100% refund is issued.
• Duplicate payment — if you have been charged more than once for the same test, the duplicate amount is refunded in full.
• Sample rejection — if a sample is rejected for technical reasons attributable to us (e.g. mishandling, lab equipment failure) and you choose not to provide a fresh sample, a full refund is issued.

2. Not eligible for refund

Refunds will not be issued in the following cases:

• Once the sample has been collected and processing has begun — the test is considered delivered.
• Cancellation less than 4 hours before scheduled sample collection (a cancellation fee may apply — see our Cancellation Policy).
• If the sample is rejected due to non-compliance with preparation instructions (e.g. not fasting when fasting was required).
• If you fail to be present for home sample collection at the agreed time slot (a re-booking fee may apply).
• Disagreement with the test result — reports are issued in good faith based on the sample received and accredited lab methods. If you believe there is a genuine error, please request a re-test (see Section 4).
• Convenience services already rendered (consultation fees, courier fees for hard-copy report delivery, doctor's home visit charges).

3. Refund process & timelines

• To request a refund, contact our team — see Section 6.
• Approved refunds are processed within 7–10 working days from the date of approval.
• Refunds are credited back to the original payment method:
  • Credit / debit cards: 7–10 working days (depending on issuing bank).
  • UPI / net banking: 3–5 working days.
  • Cash payments: a cheque or bank transfer is issued; please share bank details.
• Payment-gateway charges (if any) are non-refundable.

4. Re-test & quality concerns

If you have a genuine concern about the accuracy of a result:

• Contact our Quality team within 7 days of receiving the report.
• We will review the sample, methodology, internal controls, and the report.
• If a discrepancy is confirmed, a free re-test will be offered (where the sample is still viable, or by collecting a fresh sample at no cost).
• Re-test results from external NABL-accredited labs will be honoured for review.

5. Empanelment & insurance billing

For tests billed under CGHS, ECHS, ONGC, BHEL or insurance panels, refund queries are handled directly with the relevant scheme. Please contact our billing team for case-by-case guidance.

6. How to request a refund

7. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified on this page. The "Last updated" date at the top of this page reflects the most recent revision.